The Lahore Electric Supply Company (LESCO) has announced a major policy change by banning the publication of officials’ mobile numbers on electricity bills. The decision has been officially notified and is now being implemented across its service areas.
Previously, electricity bills contained the contact numbers of Executive Engineers (XENs) and Sub-Divisional Officers (SDOs), which helped consumers contact relevant officials directly in case of complaints or emergencies.
Why LESCO Introduced This Policy
According to official sources, the company has decided to discontinue this practice in order to centralize the complaint management system and reduce direct pressure on field officers.
Under the new policy, only officially approved contact channels will be used for customer support. As a result, no personal or departmental mobile numbers will appear on future electricity bills.
118 Helpline Becomes Main Complaint Channel
LESCO has directed consumers to use the 118 helpline for registering complaints related to:
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Power outages
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Overbilling
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Faulty meters
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Voltage issues
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Technical faults
All complaints will now be routed through this centralized system for monitoring and resolution.
Impact on Electricity Consumers
While the new system aims to improve transparency, many consumers may face inconvenience, as they will no longer be able to contact officers directly.
In case a complaint is not resolved through 118, consumers may have to visit LESCO offices in person, which could increase workload and waiting time.
LESCO’s Official Position
LESCO officials believe that this step will help:
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Improve record-keeping
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Ensure accountability
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Prevent misuse of official numbers
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Strengthen centralized complaint monitoring
The company has assured that efforts are being made to make the 118 service more efficient and responsive.
Consumers are advised to save the helpline number and follow official procedures for all electricity-related issues.
